Question 1

Do you offer refunds?

Accepted Answer

Our interior design refund policy is structured to ensure clarity and transparency for our clients. Once payment is made and the necessary paperwork is signed, all custom-designed orders are final, and we are unable to process cancellations or refunds. This policy reflects the personalized nature of our services and the significant resources dedicated to each project. We encourage clients to thoroughly review their designs and ask any questions prior to finalizing their order to ensure complete satisfaction with their choices. Thank you for your understanding and support.

Question 2

My fabric has a warranty that I need to make a claim on. How do I do that?

Accepted Answer

All fabric warranties are handled by the fabric vendor. Boca Bargoons Fabrics does not offer warranty assistance or refunds on fabric or labor due to warranty claims.

Question 3

Can I have a refund on labor?

Accepted Answer

Boca Bargoons Fabrics is unable to offer refunds on labor for any reason.

Question 4

Who do I contact if I have a question about my design?

Accepted Answer

Before you have signed your proposal, you will discuss details with your designer. After your proposal has been signed, you will work exclusively with your designated Designer Liaison.

Question 5

Who do I contact with a praise, review, or complaint?

Accepted Answer

Please contact ashley@bocabargoonsfabrics.com

Question 6

What is included in a complimentary design consultation?

Accepted Answer

• Presentation of a selection of swatches
 • Hands-on experience with materials to touch and feel
 • Tips on transforming furniture and windows with different fabrics
 • Discussion of your ideal style: calming retreat or lively gathering space
 • Great ideas and a clear sense of direction for your project
 • Overview of costs and next steps

All furniture and fabric are exclusively sourced from Boca Bargoons. If you need more detailed assistance, we’ll invite you to schedule a Full Design Consultation.

Question 7

I thought my items would be ready by a certain time. What is the hold up?

Accepted Answer

We would like to kindly remind all customers that the timeframe communicated to you by your designer at signing begins the moment your furniture arrives at the workroom, NOT when you sign your proposal or pay your invoice.

Question 8

Who do I contact during the design process with questions?

Accepted Answer

Through your initial meeting, consultation, design process, and up to the signing proposal, you will work exclusively with our designer. Upon placing an order, your project will be taken over by one of our friendly project liaisons, who will assist you in any steps moving forward. Once your project is in process, your designer will not have any information regarding the updates, time frame, etc. After completion, your designer will touch base with you to ensure your satisfaction of your project.

Question 9

Can I make a change order request after I have signed my proposal?

Accepted Answer

Yes, you may make a change order request after signing your proposal, but only before production begins. Please note that each change order request has a base fee of $50 as well as any additional cost incurred to accommodate the request.

Question 10

How do I make a Change Order Request?

Accepted Answer

To make a Change Order Request, contact your Customer Liaison to be put in touch with your Designer immediately.

Question 11

When will I be able to pick up my completed items?

Accepted Answer

You will be notified by text and email when your items are ready for pickup. After you have been notified, you can schedule a time to pick up your items when it is most convenient for you. Please use our scheduling tool found here:

Pickup Completed Furniture
https://www.wix.app/bookings/661381af-b4bb-47fe-947a-ab36679bec49/service/83a72857-156a-492b-a2a8-3319a58d3e5e/details?d=https://www.bocabargoonsdesign.com/service-page/pickup-completed-furniture

Question 12

Where will I pick up my items?

Accepted Answer

Your completed items will be picked up at the store location where you placed your initial order.

Question 13

Can I have my items delivered to my home?

Accepted Answer

Boca Bargoons Fabrics does not deliver items to customers. Here is a list of reputable delivery companies who you can hire to have your items picked up from our store and delivered to your home:

Hallandale Movers
	One Piece Movers
 • Address: 20381 NE 30th Ave, Ste 420, Aventura, FL 33180
 • Phone: (305) 610-8004
 • Email: info@onepiecedelivery.com

Two Men and a Truck
 • Address: 26 NW 1st St, Hallandale Beach, FL 33009
 • Phone: (305) 942-8769

M&M Moving
 • Address: 2071 SW 31st Ave, Pembroke Park, FL 33009
 • Phone: (305) 609-5562

Sarasota Movers
	Best Movers of America
 • Address: 2240 Ringling Blvd, Sarasota, FL 34237
 • Phone: (941) 237-3724

Tampa Moving
 • Address: 677 US-301 N, Ste 116, Sarasota, FL 34236

Sunshine Affordable Movers
 • Address: 4050 Middle Ave, Ste A, Sarasota, FL 34234
 • Phone: (941) 447-1719

Palm Beach Movers
	Two Men and a Truck
 • Address: 355 Hiatt Dr, Ste 14, Palm Beach Gardens, FL 33418
 • Phone: (561) 935-5125

Apex Moving Consulting
 • Address: 700 Park Ave, Ste 714C, West Palm Beach, FL 33403
 • Phone: (561) 491-9572

All-Dixie Moving Services
 • Address: 802 Old Dixie Hwy, Lake Park, FL 33403
 • Phone: (561) 262-9080

Good Greek Moving & Storage
 • Address: 1333 N Jog Rd, Ste 103, West Palm Beach, FL 33413
 • Phone: (561) 683-1313

All My Sons Moving & Storage
 • Address: 838 W 13th Ct, Riviera Beach, FL 33404
 • Phone: (561) 325-6887

Patriot Moving and Storage
 • Address: 217 S. 3rd St, Lantana, FL 33462
 • Phone: (561) 345-4977
 • Email: info@patriotmoving.net

Bald Eagle Moving
 • Address: 4163 Maya Cay Ln, Jupiter, FL 33458
 • Phone: (561) 531-4627

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